How Can We Help You?

❓ How do I create an account?

Simply visit our homepage and click 'Start Free Trial'. Enter your email address and create a password — no credit card required. You'll be up and running in under a minute.

❓ I forgot my password. How do I reset it?

Click 'Log In' on the homepage, then select 'Forgot Password'. Enter your email and we'll send a reset link within 2 minutes. Check your spam folder if it doesn't arrive.

❓ Can I change my email address?

No! You cannot change your email address directly. Please contact support for assistance.

❓ How do I delete my account?

Go to Settings → Profile Settings → 'Delete Account' Tab → Click 'Delete My Account' Button. This permanently removes all your data including conversations, history, and profile. This action cannot be undone.

❓ Are my conversations private?

Absolutely. All conversations are end-to-end encrypted and never shared with third parties. Even our own team cannot read your messages. Your mental health data is yours alone.

❓ Does AI Therapist sell my data?

Never. We do not sell, rent, or share your personal data with advertisers or data brokers. Our business model is subscription-based — your data is never the product.

❓ Can I export my conversation history?

Yes. Go to Settings → Privacy → Export My Data. We'll prepare a downloadable file of all your conversations and account data within 24 hours.

❓ How long are conversations stored?

By default, conversations are processed in real-time and not permanently stored. If you enable Session History in settings, conversations are stored encrypted and can be deleted at any time.

❓ Can I use voice instead of typing?

Yes! Click the microphone icon in the chat interface to switch to voice mode. Our AI will listen, transcribe, and respond naturally. Voice mode works on all modern browsers.

❓ What is the meditation library?

It's a collection of guided meditation sessions, breathing exercises, and mindfulness practices. Access it from the main menu. Sessions range from 2 minutes to 30 minutes.

❓ How does session history work?

When enabled, AI Therapist remembers past conversations so you don't have to repeat yourself. It tracks emotional patterns and progress over time. You can disable or clear history anytime.

❓ Is there a mobile app?

AI Therapist works fully in your mobile browser — no download needed. A dedicated iOS and Android app is currently in development and coming soon.

❓ What does the free trial include?

The free trial gives you full access to all features for 3 trial chat sessions — no credit card required. After the trial, you can choose a plan or continue with limited free access.

❓ How do I cancel my subscription?

Go to Settings → Billing → Cancel Subscription. Your access continues until the end of your current billing period. We don't charge cancellation fees.

❓ Do you offer refunds?

Yes. If you're not satisfied within the first 7 days of a paid subscription, contact us for a full refund. No questions asked.

❓ Is there a discount for students or low-income users?

We offer a 50% discount for students with a valid .edu email, and an income-based pricing program. Contact our support team to apply.

❓ The app is loading slowly. What should I do?

Try clearing your browser cache and cookies, then reload. If the issue persists, try a different browser. Chrome, Firefox, and Safari are fully supported.

❓ Voice mode isn't working on my device.

Ensure your browser has microphone permissions enabled. Go to your browser settings → Site Permissions → Microphone and allow access for aitherapist.com.

❓ I'm not receiving emails from AI Therapist.

Check your spam or junk folder. Add [email protected] to your contacts. If emails still don't arrive, try using a different email address.

❓ The AI response seems off or inappropriate.

Please use the thumbs-down button next to any response to flag it. This directly improves our AI. For urgent concerns, email us at [email protected].